Returns & Refunds

The short version

Unopened, within 30 days of delivery: send it back for a refund.

Damaged, defective, or not what you ordered: tell us and we will replace it or refund it, whether or not it is opened.

Opened and simply not for you: we cannot resell food that has been opened, so we cannot take it back.

30-day window, unopened

You have 30 days from the day your order is delivered to ask for a return. The pouch has to be unopened and in a condition we could sell again, with its seal intact.

Once it reaches us and we have checked it, we refund the price of the product.

Opened product

This is a consumable taken by mouth. Once a pouch is opened we cannot verify what has happened to it, and we will not resell it to someone else, so opened pouches are not returnable for a change of mind.

That does not apply if there is something wrong with it. See below.

Damaged, defective, or wrong

Write to support@shopluckyenergy.com within 30 days of delivery with your order number and a photo. We will send a replacement or refund you in full, whichever you prefer. You will not need to ship anything back unless we ask.

If a carrier loses your parcel, tell us and we will sort it out with them. That is not something you should have to chase.

How to start a return

Email support@shopluckyenergy.com with your order number and what you would like to happen. We will reply with where to send it.

Please do not ship anything back before you hear from us, as returns without a reference are hard to match to an order.

Who pays for shipping

If the return is because we sent the wrong thing or it arrived damaged, we cover the shipping both ways.

For a change-of-mind return, you cover the return shipping, and the original shipping charge is not refunded.

When the money arrives

Refunds go back to the card you paid with. We issue them within three business days of approving a return, and your bank typically takes another five to ten business days to show it.

We cannot refund to a different card or as store credit.

Subscriptions

A subscription renewal is treated like any other order under this policy. Cancel from the billing portal link on your confirmation page before the next renewal date to stop it.

If a renewal caught you by surprise, write to us. If it has not shipped yet, we will cancel and refund it.

Before you dispute a charge

Please email support@shopluckyenergy.com first. A chargeback takes weeks and locks the order while it runs; we can usually solve the same problem the same day.